Web Store open for Thursday & Friday home deliveries!

Pole2Plate Frequently Asked Questions

How Does Pole2Plate Work?

  • It's simple! Pole2Plate connects our customers to premium, specialty seafood that is responsibly sourced. Wheather it's connecting you to local commercial fishermen that abide by the practices of sustainable fishing or going through direct channels to receive some of the world's finest seafood, we are commited to this process! Through our partnerships, we source the highest quality products, process and prepare it at our facilities, and deliver it straight to your door.

How Fresh Is Your Fish?

  • All seafood sold by Pole2Plate comes to us directly from the fishermen that harvest it or from a select few partners of fish receivers/importers. We ensure our fishermen and partners adhere to the highest level of quality control, allowing us to standby our promise that it arrives to your door, 100% fresh, Satisfaction Guaranteed!

What Makes Fish Sushi Grade?

  • It's not well known, but "Sushi Grade" is suggested to be nothing more than a marketing term that was created to encourage restaurants to serve more raw fish! That being said, it's become associated with fish that is meticulously cared for from the time it's caught to when it hits your chopsticks... Everything Pole2Plate was built to deliver!

What If I Have Any Special Requests For My Order?

  • Any special requests regarding cuts of fish can be mentioned in the notes section during checkout. If you have a unique request, please reach out to sales@pole2plate.com. We try to accommodate any ask that you have!

When Will My Order Be Delivered?

  • Our delivery vehicles are typically on the road from 1:00 PM to 4:00 PM. Your delivery will arrive during that window. If this delivery window is inconvenient for you, we are happy to accommodate your needs! Please reach out to support@pole2plate.com or 619-693-8905 with any requests.

How Will My Order Arrive?

  • Your order will arrive in a Pole2Plate cooler bag filled with ice. Your fish will arrive unportioned (unless you specify portion size in our notes section at checkout). All weights are approximate and we strive to be as accurate as possible with our cuts. Our fish will be delivered on ice in plastic bags. Please keep your reusable Pole2Plate cooler bag and we will pick it up upon your next delivery.

What If I’m Not Home To Receive My Delivery?

  • We pack orders in insulated Pole 2 Plate delivery bags. Orders are packed with Ice and will keep unattended for a 2-4 hours depending on outside weather conditions. We ask that you can be available to receive your order within reason. We advise if you will not be around to leave a cooler outside with ice or frozen water bottles.

Will My Weight Be Exact?

  • The simple answer, no. Given the nature of our products, we will ensure that you're product is within 1/2 an ounce of your purchased weight. That being said, we will always err on the side of more so we leave you completely satisfied.

Pole2Plate Frequently Asked Questions

How Does Pole2Plate Work?

  • Pole2Plate connects our customers with local commercial fisherman that both endorse and abide by the practices of sustainable fishing. Through this partnership, we source the freshest, hook and line harvested fish, process and prepare it our facilities, and deliver it straight to your door.

Why Hook & Line?

  • Now more than ever, we must embrace all opportunities to encourage sustainable fishing. Hook and line fishing paired with fisherman who understand the importance of harvesting only mature fish is the most sustainable form of fishing. We only buy hook & line harvest seafood from fisherman who practice sustainable fishing.

How Fresh Is Your Fish?

  • All seafood sold by Pole2Plate comes to us directly from the fisherman that harvest it. We ensure these fisherman adhere to the highest level of quality control, allowing us to standby our promise that it arrives to your door, 100% fresh! Satisfaction Guaranteed!

What Makes Fish Sushi Grade?

  • It's not well known, but "Sushi Grade" is suggested to be nothing more than a marketing term that was created to encourage restaurants to serve more raw fish! That being said, it's become associated with fish that is meticulously cared for from the time it's caught to when it hits your chopsticks... Everything Pole2Plate was built to deliver!

What If I Have Any Special Requests For My Order?

  • Any special requests regarding cut's of fish can be mentioned in the notes section during checkout. If you have a unique request, please reach out to sales@pole2plate.com. We try to accommodate any ask that you have!

When Will My Order Be Delivered?

  • Our delivery vehicle is typically on the road from 1:00 PM to 4:00 PM. Your delivery will arrive during that window. If this delivery window is inconvenient for you, we are happy to accommodate your needs! Please reach out to support@pole2plate.com or 619-693-8905 with any questions.

How Will My Order Arrive?

  • Your order will arrive in a Pole2Plate cooler bag filled with ice. Your fish will arrive unportioned (unless you specify portion size in our notes section at checkout). All weights are approximate and we strive to be as accurate as possible with our cuts. Our fish will be delivered on ice in plastic bags. Please keep your reusable Pole2Plate cooler bag and we will pick it up upon your next delivery.

What If I’m Not Home To Receive My Delivery?

  • We pack orders in insulated Pole 2 Plate delivery bags. Orders are packed with Ice and will keep unattended for a 2-4 hours depending on outside weather conditions. We ask that you can be available to receive your order within reason. We advise if you will not be around to leave a cooler outside with ice or frozen water bottles.

Pole2Plate Frequently Asked Questions

How Does Pole2Plate Work?

  • Pole2Plate connects our customers with local commercial fisherman that both endorse and abide by the practices of sustainable fishing. Through this partnership, we source the freshest, hook and line harvested fish, process and prepare it our facilities, and deliver it straight to your door.

Why Hook & Line?

  • Now more than ever, we must embrace all opportunities to encourage sustainable fishing. Hook and line fishing paired with fisherman who understand the importance of harvesting only mature fish is the most sustainable form of fishing. We only buy hook & line harvest seafood from fisherman who practice sustainable fishing.

How Fresh Is Your Fish?

  • All seafood sold by Pole2Plate comes to us directly from the fisherman that harvest it. We ensure these fisherman adhere to the highest level of quality control, allowing us to standby our promise that it arrives to your door, 100% fresh! Satisfaction Guaranteed!

What Makes Fish Sushi Grade?

  • It's not well known, but "Sushi Grade" is suggested to be nothing more than a marketing term that was created to encourage restaurants to serve more raw fish! That being said, it's become associated with fish that is meticulously cared for from the time it's caught to when it hits your chopsticks... Everything Pole2Plate was built to deliver!

What If I Have Any Special Requests For My Order?

  • Any special requests regarding cut's of fish can be mentioned in the notes section during checkout. If you have a unique request, please reach out to sales@pole2plate.com. We try to accommodate any ask that you have!

When Will My Order Be Delivered?

  • Our delivery vehicle is typically on the road from 1:00 PM to 4:00 PM. Your delivery will arrive during that window. If this delivery window is inconvenient for you, we are happy to accommodate your needs! Please reach out to support@pole2plate.com or 619-693-8905 with any questions.

How Will My Order Arrive?

  • Your order will arrive in a Pole2Plate cooler bag filled with ice. Your fish will arrive unportioned (unless you specify portion size in our notes section at checkout). All weights are approximate and we strive to be as accurate as possible with our cuts. Our fish will be delivered on ice in plastic bags. Please keep your reusable Pole2Plate cooler bag and we will pick it up upon your next delivery.

What If I’m Not Home To Receive My Delivery?

  • We pack orders in insulated Pole 2 Plate delivery bags. Orders are packed with Ice and will keep unattended for a 2-4 hours depending on outside weather conditions. We ask that you can be available to receive your order within reason. We advise if you will not be around to leave a cooler outside with ice or frozen water bottles.